Newsroom Work with Us Contact Us
Multilingual Hubs

Teleperformance has built a unique set of strategic hubs that allows your organization to offer the best possible service to your customers in centralized locations based on their needs and profiles.

The Teleperformance Advantage

All our people are native speakers and breathe the culture of the countries served, so every customer will always feel at home. Their expertise across a variety of industries equips them to handle each request with excellence. They speak the right language to deliver the right solutions.

What do we offer?

Fully integrated Hub network of multilingual sites enabling consolidation of multiple support operations

Highly trained and motivated multicultural and multilingual people

Centralized account management and reporting

Best in class certified quality and operational processes

Unified and flexible multi-skilled workforce management

Single point of entry for voice and data networks

World class facilities

Centralized support to optimize costs and performance

List of contents

Teleperformance in Portugal

Teleperformance in Portugal has a solid infrastructure backed-up by the most important certifications related to quality and security. Moreover, it received over 50 awards on both the local and international level, including Aon Hewitt, and Great Place to Work in several consecutive years.

List of contents

Teleperformance in Benelux

This hub has recently won a well-known global award for its operational excellence, and delivers premium services to its clients according to the industry’s most important certifications in security and quality, as well as internal certifications that ensure a seamless experience, regardless of the clients’ sector, line of business or markets served.

List of contents

Teleperformance in Egypt

Teleperformance in Egypt has a team of experts and leaders of the industry in the Egyptian market aligned with the industry’s most important security and quality assurance certifications. Moreover, it offers strong business continuity and disaster recovery infrastructure alongside its highly-committed staff, ensuring that all campaigns remain operational and meet outstanding service levels, regardless of the external environment.

List of contents

Teleperformance in Greece

Teleperformance in Greece has received the most important certifications in the market related to quality and security, as well as several awards at both the local and global level including Europe’s ‘Best Multilingual Contact Center’ at the European Contact Centre & Customer Service Awards, Greece’s ‘Great Place to Work’ in 2017 and in 2013, ‘Human Resources Excellence Award’ for its Recruitment, Onboarding and Multiculturalism practices in 2017, 2016 and 2015; the Gold Medal in the ‘Green Contact Center’ award category and the Silver Medal in the ‘Best Contact Center Design’ award category at the 2015 EMEA Top Ranking Performers conference; as well as the Verego SRS Certification for being a Company that cares and acts.

List of contents

Teleperformance in Malaysia

Teleperformance in Malaysia serves as a premium multilingual solutions hub for the Asia-Pacific region, offering services in 20+ languages and Asian dialects and is certified under MSC Status with the Malaysian Government, which allows us to bring in unlimited talent from overseas. Having been named Frost & Sullivan’s Asia-Pacific Contact Center Provider of the Year for six consecutive years (2012-2017), Teleperformance in Malaysia is exceptionally well-suited to provide services on behalf of companies from all over the world.