Who We Are

Who We Are

We connect the biggest and most respected brands on the planet with their customers.

Teleperformance established its operations in Romania in 2004, and has grown to become the leader in the local market. Teleperformance in Romania currently operates in Bucharest with a capacity of 350 workstations and 500+ employees.

Serving mainly the domestic market, the company provides customer care, technical support, sales, and debt collection to the main players of the Romanian market, including banks, retail, media, publishing, automotive, food, IT & C, insurance, pharmaceutical companies, and telecommunication operators.

The subsidiary offers nearshore support in Russian, Italian, Spanish, English, French, Hungarian, Bulgarian, Ukrainian, and German. Recognized for the third year in a row (at the Romanian Contact Center Awards organized by Contact Center Magazine) as Best Large Call Center of the Year, Teleperformance in Romania’s success is mainly based on high standards of professionalism and service quality level offered to its customers, positive work environment for employees, recruiting and training process, the technology used, and the company’s strategy. As an active member of Citizen of the World, Teleperformance Romania supports UNICEF.

  • make each interaction simpler, faster, better, safer, more cost-effective


  • deliver proven global best practices


  • combine high-tech and high-touch with Lean Six Sigma discipline


  • drive digital transformation by leveraging technology, analytics, and process excellence

  • Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today

    Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today
    We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

    In a digital world that is full of challenging frictions, where customers aren’t robots,
    but emotional beings, how can your company achieve customer management
    success? It’s simple: you need to partner with the right organization.

    • Lean Six Sigma is Part of Our Mindset
      To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
    • Diversity Matters
      Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
    • The right answer on the right channel at the right time
      The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
    • Security and data privacy are essential parts of our culture
      To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
    • Valuable relationships between companies and customers
      We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
    • Interacting to move the world
      Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
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