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Deliver the right integrated customer experience at the right time, every time

Accelerate business results and deliver the right integrated customer experiences your customers expect by tapping into four decades of deep industry experience and leadership. Put our expertise to work for your business by optimizing business processes, integrating siloed business functions, and implementing a digital-first strategy.

Optimize both business efficiencies and results with our advanced business consulting and solution design services.

Gain and retain more customers by delivering intelligent, connected, and consistent experiences.

Add, expand, or optimize functional capabilities by integrating back-office services like IT, HR, Finance, and Accounting.

Keep company and customer data protected with end-to-end security practices, policies, and protocols.

Teleperformance named a leader for CXM service providers in EMEA 2021

Teleperformance is a leader in Everest Group’s EMEA CXM PEAK Matrix® due to its demonstration of deep delivery capabilities across the entire EMEA region through more than 98,000 employees, catering to clients across over 80 regional and multilingual hubs.

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Expert insights

White Paper: Modern, Post-Covid-19 Customer Care

Learn the latest trends, challenges, and opportunities for connecting with your customers from Harvard Business Review Analytic Services. Download the white paper now.

Capabilities

Deliver the right experiences on the right channels

Real results

Samsung: An effective formula for continuous CX success

To handle volume increases and provide 24-hour support after staffing hours, Samsung has created Sam the chatbot. Working with experienced Teleperformance conversation designers, they’ve outlined responses to common questions and have implemented machine learning for continuous improvement.

Inspired to be the best

Inspiration drives innovation

Each and every day, Teleperformance teams around the world work tirelessly to achieve – and exceed – our clients’ goals. An inspiration to deliver the very best is embedded deep within our DNA, fueling a culture of innovation and excellence.

Expert insights

The Irate Customer: Costing Your Business More Than You Think

Calculate the true cost of one lost, irate customer in the digital age. With the proliferation of social platforms and online review sites, 94% of prospective buyers research a company or product online before buying. Download the white paper from the New England Consulting Group to get the formula.

Mockup NEGC

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