Teleperformance established its operations in Romania in 2004, and has grown to become the leader in the local market. Teleperformance in Romania currently operates in Bucharest with a capacity of 350 workstations and 500+ employees.
Serving mainly the domestic market, the company provides customer care, technical support, sales, and debt collection to the main players of the Romanian market, including banks, retail, media, publishing, automotive, food, IT & C, insurance, pharmaceutical companies, and telecommunication operators.
The subsidiary offers nearshore support in Russian, Italian, Spanish, English, French, Hungarian, Bulgarian, Ukrainian, and German. Recognized for the third year in a row (at the Romanian Contact Center Awards organized by Contact Center Magazine) as Best Large Call Center of the Year, Teleperformance in Romania’s success is mainly based on high standards of professionalism and service quality level offered to its customers, positive work environment for employees, recruiting and training process, the technology used, and the company’s strategy. As an active member of Citizen of the World, Teleperformance Romania supports UNICEF.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.